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Terms & Conditions

Terms & Conditions

Last updated: 12/06/2025

These Terms & Conditions (“Terms”) govern your use of this website and your purchase of products from Éternelle. Please read them carefully before placing an order.

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By accessing this website or purchasing our products, you agree to be bound by these Terms.

1. Who we Are

This website is owned and operated by:

Eterna International LLC
A limited liability company registered in the United States of America.
Owner of all intellectual property associated with the Éternelle brand.

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UK fulfilment and consumer-facing operations are managed by:

 

Éternelle EGT Ltd
Office 14035
182–184 High Street North
East Ham
London
E6 2JA
United Kingdom

 

Company No.: 16726340

 

Éternelle EGT Ltd is responsible for order fulfilment, customer service, and all consumer rights obligations for UK and EU customers.

2. Eligibility to Purchase

By placing an order, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into binding contracts

  • Any information you provide is accurate and complete

 

We reserve the right to refuse or cancel orders that do not meet these criteria.
 

3. Product Information
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We make every effort to ensure product descriptions, images, and information are accurate. However:

  • Colours and packaging may vary slightly from images

  • We do not guarantee that all information is free from errors

  • Product availability may change without notice

 

No information on this website constitutes medical advice, nor is it intended to diagnose, treat, cure, or prevent any disease.

 
4. Ordering & Payment
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When you place an order:

  1. You will receive an email acknowledging receipt.

  2. Your order is only accepted once payment is processed and you receive a confirmation email.

  3. Prices are displayed in GBP unless otherwise stated.

  4. Prices include UK VAT where applicable.

We accept payments through secure third-party payment providers. We do not store your full payment card details.

 
5. Shipping & Delivery

 

Delivery times shown at checkout are estimates and may vary due to factors beyond our control, including customs delays or courier disruption.

 
5.1 Delivery Responsibility

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Éternelle EGT Ltd is responsible for preparing and dispatching orders to your provided address. You are responsible for ensuring the address is accurate.

If your parcel is returned due to an incorrect or incomplete address, additional shipping fees may apply.

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6. Returns & Refunds
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Our Returns & Refunds Policy is available separately and forms part of these Terms. You can view it here.

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7. Product Safety & Usage
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Our products are classified as food supplements under UK law.

You agree that:

  • Supplements should not replace a varied, balanced diet and healthy lifestyle

  • You should follow the instructions on the label

  • You should consult a healthcare professional before using the product if pregnant, nursing, taking medication, or under medical supervision

 

Éternelle EGT Ltd is not liable for misuse or failure to follow recommended usage.

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8. Limitation of Liability
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To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • We are not liable for losses arising from improper use, storage, or handling of the products

  • Our total liability is limited to the amount paid for the product giving rise to the claim

 

Nothing in these Terms limits your statutory consumer rights.

 
9. Intellectual Property

 

All content on this website including text, images, graphics, trademarks, and branding, is owned by Eterna International LLC and used by Éternelle EGT Ltd under licence.

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You may not copy, reproduce, modify, or distribute any content without written permission.

 
10. Privacy

 

Your personal information is handled according to our Privacy Policy, which forms part of these Terms.

 
11. Prohibited Use

 

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with or disrupt website security

  • Use automated systems (bots or scrapers) without permission

 

We may suspend access if these conditions are violated.

 
12. Governing Law

 

These Terms and any transactions with Éternelle EGT Ltd are governed by the laws of England and Wales.

Any disputes may be resolved in the courts of England and Wales.

 
13. Changes to These Terms

 

We may update these Terms from time to time. The updated version will be posted on this page with an amended effective date.

 
14. Contact Us

 

For questions about these Terms:

Éternelle EGT Ltd
Office 14035
182–184 High Street North
East Ham
London
E6 2JA
United Kingdom
Email: info@eternelleegtltd.com

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